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Reply to Introduction to Operations Management Discussion 1
Q – Please read the discussion below and prepare a Reply to this discussion post with comments that further and advance the discussion topic.
Please provide the references you used.
Ensure zero plagiarism.
Word limit: 250 words
Discussion
Operation Management
Carrefour is a renowned retail store which has several branches around the world. It is a French hypermarket that serves different countries and provides different products under one roof. Operation management of the organization is the comprehensive process of managing the organization as a whole and producing the company products and services for the consumers. Operation management must be efficient in order to smooth the supply chain and distribution of goods and services to the consumer (Stevenson, 2021).
The quality of operations at Carrefour is observed by the consumer from a diverse prospective. Consumers want the availability of a wide range of products in order to have quality satisfaction. Moreover, the consumers acknowledge are response time from the management and staff of the organization for the quality of their operations. The customer also finds convenience as a sort of quality so that the consumer finds the product with minimum time. The pricing also has Been acknowledged as part of the quality of the operations of the organization. All these factors are considered together for the quality (Chang & Hu, 2020).
Technology operations advancements have a significant impact on the perception of the management. Technological advancement has significantly shaped consumer expectations of the organization. The customers now a days are very up to date regarding the technology and its operation. The consumers see technology to a greater extent and want the organization to utilize different Technology tools and operations in order to reduce errors and setbacks. The Customers utilize the digital platform in order to get organization status. The use of digital tools and Technology has optimized customer expectations (Chang & Hu, 2020).
In Carrefour, quality is perceived through excellent customer service, strong assistance, a clean and organized store, a high brand reputation, standardized consistency variety and fresheners of products. Other companies in the same industry, such as Hyper Panda, utilize a diverse range of products with a strong emphasis on freshness and quality. It also has a good reputation among consumers for good customer service and pleasant experience. It is also the value established brand having high quality and reliability. In Carrefour, the technology is utilized, such as advanced POS checkout Technology and inventory management systems, E-Commerce, mobile payments system, home delivery and click and collect services, etc. On the other hand, the company known as hyper Panda also have state of the art inventory management system, self-service check out, contactless payment system and online shopping experience for consumers (Ivanov et al., 2020).
For impactful operation of the hypermarket, the most important is customer satisfaction, then inventory management, store layout, location, capacity planning, forecasting and lastly scheduling. On the other hand, in a different industry like the manufacturing industry, the most important is capacity planning because it ensures the production demand meeting than inventory management, forecasting, scheduling, customer satisfaction, location and store layout. Store the layout is least important as it focuses on operational efficiency rather than the customer experience.
In the hypermarkets, the operation should focus on enjoyable and seamless shopping experience and maintaining the high inventory, insuring all the product available is necessary while in the manufacturing industry the operation should prioritizes the efficient production process with optimal utilization of resources and minimal down time to meet the qualities standards (Mao et al., 2022).
References
Chang, Y., & Hu, J. (2020). Analysis of the Mode of Multinational Retail Enterprises Entering the Chinese Market—Take Walmart, Carrefourrefour and Metro as Examples. Modern Economy, 11(01), 17–27. https://www.scirp.org/html/3-7202319_97720.htm
Ivanov, D., Tang, C. S., Dolgui, A., Battini, D., & Das, A. (2020). Researchers’ perspectives on Industry 4.0: multi-disciplinary analysis and opportunities for operations management. International Journal of Production Research, 59(7), 1–24. https://doi.org/10.1080/00207543.2020.1798035
Mao, H., Gong, Y., & Titah, R. (2022). Understanding the relationship between IT capabilities and operational agility: a multi-method approach. Journal of Enterprise Information Management. https://doi.org/10.1108/jeim-12-2021-0521
Stevenson, W. J. (2021). Operations Management, 13th Edition (1st ed.). McGraw-Hill Education/Stony Brook University.
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