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As the manager of the CTU Health Care Information Systems Department, you recogn
As the manager of the CTU Health Care Information Systems Department, you recognize that change management is critical to the success of the implementation of the electronic health record (EHR) or electronic medical record (EMR). You also recognize that change management requires cultivating and managing realistic expectations of all of the departments involved when evaluating health records, including federal, state, and ethical guidelines.
For this assignment, you must explain how you would guide the change process among team members and departments. Consider the following questions:
Who are the stakeholders?
Who are the users?
How will you handle resisters to change?
In evaluating ethical guidelines of health records, how will you achieve security and confidentiality of patient medical information?
How will you address low computer literacy levels among physicians and employees?
CTU Health Care Systems has five clinics that serve nearly 2 million residents in a large metropolitan area and that treat over 500,000 patients annually. Now that you have successfully implemented the electronic health record (EHR) at the main facility, it is time to integrate the clinic’s information technology (IT) with the main hospital’s EHR. In preparation for the implementation of an EHR system for the five clinics, the healthcare system implemented an electronic document (ED) and content management (CM) system to handle the imaging, indexing, and storage of selected hard-copy documents from active patient paper medical records so that in the future, to support continuity of care needs, key documents would be retrievable through the EHR system. However, the healthcare system lacked the level of internal IT and health information services that staff resources required to manage the implementation of hardware and software to handle the actual paper conversion process, so these aspects of the project were outsourced.
Discuss the following:
As the healthcare system prepares to select an outsource company as its vendor for this project, what types of information should you gather from each vendor under consideration?
What are the potential benefits that a healthcare system could gain from implementing a document imaging and management project prior to implementing an EHR system?
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