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As the manager of a bank, you have just walked in on an
angry customer demanding
As the manager of a bank, you have just walked in on an
angry customer demanding to have a late penalty removed from his account. The
employee helping him agreed that the late penalty was applied correctly.
In your paper,
·
Describe how you would
address this situation.
·
Explain how you would
approach your employee.
·
Identify how you would
satisfy the situation with the angry customer.
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