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Final Assessment Outline
Competency Name: Operations Management
Competency Stat
Final Assessment Outline
Competency Name: Operations Management
Competency Statement: Develop an understanding of the role of operations managementin business.
Final Assessment Title: Operations Management Case Study Analysis
Program Learning Outcomes: PLOs Assessed in this course include:
• PLO 1 – Communication: Demonstrate effective oral and written communication skills in organizational and professional settings.
Competency Learning Outcomes (CLOs)
1. Develop an understanding of production processes, quality control, costs,and other techniques for maximizing the effective manufacture and distribution of goods.
2. Develop an understanding of the tools used to implement continuous processimprovement (e.g., benchmarking systems, process mapping, process costing, maturity models, capability maturity model, contract management maturity model, process improvement metrics, process improvement methods, andsupplier workshops) in accordance with organizational objectives.
3. Develop an understanding of optimization and resource management tools (e.g., inventory control, scheduling, TQP, and MRP).
Purpose of the Assessment
The purpose of this assignment is to critically examine Starbucks Coffee’s operations management practices, aligning them with key competency learning objectives. Through an in-depth analysis of the company’s production processes, quality control measures, continuous process improvement strategies, and resource management techniques, you will present how Starbucks maximizes the efficient manufacture and distribution of its coffee products while adhering to organizational goals. By utilizing a minimum of 10 scholarly sources, including current financial statements, quarterly and/or annual reports, students will substantiate their claims and recommendations.
Submission Artifacts:
• The item required for submission is a 10-page (minimum) paper, excluding title page, and references written in APA format.
Step 1: Preparation
Final Paper Assignment: Optimizing Operations Management at Starbucks Coffee
Objective: The purpose of this assignment is to analyze and evaluate the operations management practices of Starbucks Coffee, a renowned global coffeehouse chain. By exploring the company’s production processes, quality control measures, continuous process improvement strategies, and resource management techniques, you will report on how Starbucks effectively manufactures and distributes goods while aligning with organizational objectives.
Helpful Videos:
• https://www.youtube.com/watch?v=mUJWcrjC9uI
• https://www.youtube.com/watch?v=1-OJX1rwnl8
• https://www.youtube.com/watch?v=XUBeH7VQaFY
• https://www.youtube.com/watch?v=XUBeH7VQaFY
Potential outline:
Introduction: Provide a brief overview of the company’s history, industry position, and its significance in the coffee retail sector, (See YouTube video below for more info).
Production Processes and Quality Control: Describe Starbucks’ production processes for coffee products. Analyze the supply chain journey from sourcing coffee beans to serving the final beverage, emphasizing the various stages and techniques involved. Discuss how Starbucks ensures quality control throughout these processes, including its rigorous sourcing standards, roasting techniques, and brewing methods. Incorporate information from current financial statements and reports to highlight the company’s commitment to quality.
Continuous Process Improvement Tools: Examine the continuous process improvement tools utilized by Starbucks. Choose at least three tools from the provided list (e.g., process mapping, benchmarking systems, maturity models) and explain how each tool contributes to Starbucks’ organizational objectives. Reference specific examples from Starbucks’ operations or industry case studies to illustrate the effectiveness of these tools. Financial statements and annual or quarterly reports may aid in discovering any improvements in efficiency or effectiveness due to process improvement initiatives.
Optimization and Resource Management: Be certain to discuss how Starbucks optimizes its resources, particularly in the areas of inventory control, scheduling, and Total Quality Management (TQM). Assess how Starbucks manages inventory to minimize waste and maintain product availability. Explain how scheduling strategies are used to handle peak customer traffic while ensuring efficient staffing. Again, use financial data and reports to support your analysis of resource optimization techniques.
Recommendations and Conclusion: Based on your analysis, provide strategic recommendations for Starbucks to enhance its production processes, quality control measures, and resource management strategies into the future. Justify these recommendations by explaining how they align with the learning objectives and could contribute to Starbucks’ continued success. Summarize key takeaways from your analysis and conclude by highlighting the importance of operations management in Starbucks’ competitive advantage.
References: Include a properly formatted list of at least 10 scholarly sources, including current financial statements, quarterly and/or annual reports, and relevant supplemental materials that support your claims and analysis.
Format:
• The paper should be written in APA format.
• The paper’s length should be less than 10 pages (excluding title page and references).
• Apply at least ten scholarly sources to support the claims you make in yourpresentation. Use competency materials as a resource. Include the following in your presentation:
o An accurate analysis of the strengths and weaknesses of current plans and practices as they relate to the operations management theories of distribution of goods, management of resources, continuous process improvement, and current practices.
o A plan of recommendations to change Starbucks Operations in the future.
o Consider the following: continuous improvement, andresource management that clearly address the weaknesses youanalyzed in the case study.
o An implementation schedule you are recommending putting yourproposed changes into action over the next few years. Ensure that suggestions relate to distribution of goods, management of resources, and continuous process improvement.
o Accountability plan (a breakdown of managers’ and employees’responsibilities) to put your proposed changes into action. Include what additional tools Starbucks can use to measure productivity. Ensure that suggestions relate to distribution of goods, managementof resources, and continuous process improvement.
The presentation must:
• Apply at least ten scholarly sources to support your analysis, cited in APA format.
• Be comprehensive, interesting, and flow logically, fully addressing key points.
• Use correct grammar and spelling without errors.
Step 3: Complete Checklist for Submission
Before you submit, check to see if you believeyou have met the criteria noted below. Didyou….
✓ Appropriately explain concepts in your own words?
✓ Communicate a clear understanding of operations management practices (including distribution of goods, management of resources, continuous process improvement, and current practices)?
✓ Ensure the content of your presentation is thoughtful and accurate with no factual errors?
✓ Engage the audience with excellent analysis (including strengths) and personal discussion/examples regarding the distribution of goods, management of resources, and continuous process?
✓ Demonstrate an understanding and apply weaknesses to synthesize recommendations in a thoughtful and meaningful way?
✓ Ensure your schedule and accountability plans are logically addressed?
✓ Support your presentation with at least five outside sources and cite all your sources in APA?
✓ Ensure your writing is logical and organized? Are your sentences well-phrased and varied in length and structure? Is your word choice consistently precise and accurate?
✓ Make certain your writing is free of grammatical, spelling, and mechanical errors while following the specified length?
✓ Check that your citations and reference pages are correct?
✓ Ensure your presentation is comprehensive, interesting, flows logically, fully addresses key points, and consistently connects with visuals?
✓ Use visuals that are creative, visually interesting, and easy to read, as well as emphasize critical points of the presentation?
Final Assessment Rubric
Criterion
Exemplary- 4
Proficient- 3
Developing- 2
Emerging- 1
Professional and Personal Experiences
The content of the presentation is thoughtful and accurate. A good blending of outside sources and personal experiences. There are no factual errors.
Applies terminology and concepts appropriately. Engages excellent analysis and personal discussion/examples regarding the distribution of goods, management of resources, and continuous process.
Most of the presentation content is accurate, but there is one piece of information that seems confusing. Applies most terminology and concepts appropriately. Creates a somewhat clear analysis and personal discussion/examples of the distribution of goods, management of resources, and continuous process.
The content of the presentation is generally accurate, but one piece of information is clearly inaccurate. Applies some terminology and concepts appropriately. The analysis and personal discussion/examples of the distribution of goods, management of resources, and continuous process are somewhat unclear.
The presentation content is confusing or contains more than one factual error. Does not apply Operations Management practices appropriately. The analysis and personal discussion/examples of the distribution of goods, management of resources, and continuous process improvement are unclear.
Understanding Critical Concepts within Analysis
(Distribution of goods, management of resources, continuous process improvement, and current practices)
Communicates a comprehensive and clear understanding of operations management practices (including distribution of goods, management of resources, continuous process improvement, and current practices.) Explains in own words concepts appropriately in the assignment.
Communicates a solid understanding of operations management practices (including distribution of goods, management of resources, continuous process improvement, and current practices) by explaining in own words and usually using the theory or concepts appropriately in the assignment.
Communicates some understanding of operations management practices or concepts (including distribution of goods, management of resources, continuous process improvement, and current practices) but relies on more paraphrasing and quoting than own words and sometimes uses the theory or concepts appropriately in the assignment.
Does not communicate understanding of operations management practices (including distribution of goods, management of resources, continuous process improvement, and current practices). Relies on paraphrasing and quoting and does not uses theory or concepts appropriately in the assignment.
Application of theory through strengths & weaknesses and recommendations.
Rarely or never applies operations management practices, examples, experience, and/or “real world” situations in a thoughtful or meaningful way. Does not take theory beyond traditional applications.
Sometimes applies operations management theory to practice, examples, experience, and/or “real world” situations, but it is not always thoughtful and/or meaningful. Sometimes takes theory beyond traditional applications.
Often applies operations management theory to practice, examples, experience, and/or “real world” situations in a thoughtful and meaningful manner per the assignment. Usually takes theory beyond traditional applications.
Consistently applies operations management theory to practice, examples, experience, and personal experience with the technology in a thoughtful and meaningful manner per the assignment. Takes theory beyond traditional applications.
Supporting
Evidence
Appropriately applies less than three outside sources to support findings.
Appropriately applies three or four outside sources to support findings.
Appropriately applies five outside sources to support findings.
Appropriately applies five or more outside sources to support findings
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