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Pearl, J. (2019, September 13). 5 ways to discover drift in customer experience.
Pearl, J. (2019, September 13). 5 ways to discover drift in customer experience. LinkedIn. https://www.linkedin.com/pulse/5-ways-discover-drift-customer-experience-jayson-pearl/
Peters, M. (2017, March 14). Customer service: Do it right the first time! Achievers. https://www.achievers.com/blog/customer-service-right-first-time/
Beute, E. (Executive Producer). (2019-2023). The Customer Experience [Audio podcast]. Bombbomb. http://bombbomb.com/podcast
Lotich, P. (2020, May 5). 7 steps to creating a customer service strategy. The Thriving Small Business.
The Virtual Librarian. (2020, September). How to access the virtual library. Screencast Classic. https://www.screencast.com/t/n5ClWUh3
The Virtual Librarian. (n.d.). How to limit to peer-reviewed. Screencast Classic. https://www.screencast.com/t/hSFwHCfCcv
Write a 750-1,000 word essay addressing each of the following points/questions. Be sure to completely address the assignment requirements. Separate each section in your paper with a clear heading that allows your professor to know which bullet you are addressing in that section of your paper. Support your ideas with at least two (2) citations in your essay. Make sure to reference the citations using the APA writing style for the essay. The cover page and reference page do not count toward the minimum word amount.
For this assignment, please review the additional links provided to find two articles. One will be a peer-reviewed article on customer service and the other will be about customer experience. Once you read these articles,
provide a compare and contrast paper discussing the differences between them.
This paper should be three pages, not including your reference and title page.
The only two references you will need will be the two articles that you are sourcing.
APA 7th edition style
750-1000 words
Please review the additional resources if you have questions about accessing the library.
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