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Project Specification: Groups of 3 – 5 students will study a key business proces
Project Specification: Groups of 3 – 5 students will study a key business process in a given organization, model, analyze, and improve it using a BPM software tool, and submit a written report and oral presentation. All group members must maintain a weekly reflective journal during the project, documenting the development of their ideas and how these might, or might not, have been adopted or received by the group. Reflective journals should commence no later than week three.
Organization: BuizInfoTech Corporation is a leading player in the telecommunications industry, offering a wide range of services to both individual and corporate clients. Over the years, the company has experienced significant growth, resulting in an increase in customer inquiries and support requests. This has strained the existing customer support process, leading to longer response times, lower customer satisfaction, and increased operational costs. In response to these challenges, your group has been tasked with studying, modeling, analyzing, and improving the customer support process at BuizInfoTech.
this was a group assingment but i have decided to do by my self
also need a reflective journal from week 3 to 10
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