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Victorian Creations specializes in the reproduction of furniture from the Victor
Victorian Creations specializes in the reproduction of furniture from the Victorian era. Recently the
company updated its payroll software as an in-house development project. Users and IT staff
members have completed comprehensive training sessions. The system has been operational for
about six weeks, and no major problems have occurred. You are responsible for the post
implementation evaluation.
Tasks
1. What are some techniques you might use to obtain an accurate evaluation?
2. What are some specific questions you would include in a questionnaire? Who should receive the
questionnaire?
3. Are there general guidelines that apply to the timing of a post-implementation evaluation? What
are they?
4. Is this the best time to schedule a post-implementation evaluation? Why or why not? Are there
other options? What are they?
Complete tasks 1–4 for that mini-case and post your results. Your audience is a systems analyst.
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