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Within the Discussion Board area, write 300–500 words that respond to the follow
Within the Discussion Board area, write 300–500 words that respond to the following questions with your thoughts, ideas, and comments. This will be the foundation for future discussions by your classmates. Be substantive and clear, and use examples to reinforce your ideas.
For this Discussion Board, please complete the following:
Providing service that makes a customer feel special often leads to higher customer satisfaction and loyalty to your company.
As a customer service professional, it is critical to understand the verbal and nonverbal signals. Understanding nonverbal communication and behavior ensures that you have meaningful engagement between you and the customer.
Although both verbal and nonverbal skills are important, a large portion of your daily communication involves nonverbal behavior.
Review the following materials for more information on the importance of nonverbal communication:
10 Tips for Improving Your Nonverbal Communication
The Power of Nonverbal Communication
After you have reviewed the materials, please discuss the following with your classmates:
What strategies can you use to improve nonverbal communication with your customers?
As a customer service professional, how would you project a positive image to the customer?
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